Customer Service This!

It’s really just annoying and boring, all at the same time. This past week or so saw me call to change my password, just to have the internet stop working. The modem was fine, my computer was fine, but whatever Juan did at his end made it stop working.

 

He insisted that he did everything right. He insisted it was my computer. I tried to explain that I was already connected to the internet with my other modem. He wasn’t hearing me. I got fed up and told him to just cancel the service.

But of course it’s never that easy, is it? He said I had to take it to one of the major offices, return the equipment and cancel it all from there.

Sigh

One of the offices is in a mall, where I initially got connected, but it’s in a mall. it’s also two cars, which means, two public cabs. Normally I’mm all over that but I’ve been sick the past couple of weeks and was in no mood.

I decided on the office I originally wrote about, as it’s closer and I can walk. It’s a long walk but what the heck. I’ve been sick in the apartment for a few weeks.

The first thing she did was test the modem, even though I told her it was fine. Then she showed me how she could get online using said modem, all of which I believed. At one point she just got up and left and stood chatting to the woman at the reception desk. A woman, by the way, who was clearly about three minutes pregnant and stood rubbing her belly and her back. There were also pictures of a fetus scan plastered at all the desks, but I digress.

After about a half an hour, they sent me packing, complete with my modem. There was a nearly $300 fine for cancelling the service, even though I have had the service for three years.  Also, slow customer service where you are sitting down in air conditioning is absolutely fine. Take your time. Smoke ’em if you got ’em.

I tried to call a few more times but instead of transferring me to the English speaking Juan, they just hung up on me.

This morning, fed up, I sed the translator and wrote out a message of my dilemma, popped in a liquor store bag, of course I did, and simply dropped it on the kiosk counter where I pay the bill.

Sister was staring at her phone, of course she was, so I dropped it on the counter and just fucked off.  But seriously? What’s she going to do? Come tearing out of her kiosk to tackle me and make me take the modem back? No.

Problem solved.

 

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